Right of withdrawal
Consumers are entitled to the statutory right of withdrawal set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us
EASTSIDE IMPEX Handelsgesellschaft mbH
Prenzlauer Promenade 190
13189 Berlin, Germany
Phone: +49 30 95601530
E-mail: widerruf@heimgart.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at heimgart.com/Online-Widerrufsformular_1 (button “Withdraw contract” in the footer of our website). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the instructions on withdrawal
Return address
Please send the goods to:
Heimgart
c/o acut fulfillment GmbH
Alboinplatz 19
12105 Berlin, Germany
Please do not send any goods to our office address at Prenzlauer Promenade — we cannot process returns sent there.
Model withdrawal form
If you want to withdraw from the contract, please fill in this form and send it back to us. Use of this form is not obligatory.
To
EASTSIDE IMPEX Handelsgesellschaft mbH
Prenzlauer Promenade 190
13189 Berlin, Germany
E-mail: widerruf@heimgart.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
____________________________________________
Ordered on (*) ____________ / received on (*) ____________
Name of consumer(s)
____________________________________________
Address of consumer(s)
____________________________________________
Signature of consumer(s) (only if this form is notified on paper)
____________________________________________
Date ____________
(*) Delete as appropriate.
Non-binding notes on returns
The following notes are not a precondition for the effective exercise of your right of withdrawal. They do, however, help us to process your return quickly:
- Please avoid damaging or soiling the goods. Where possible, return the goods in their original packaging with all accessories and packaging components. If you no longer have the original packaging, please use suitable packaging to protect the goods adequately against transport damage.
- Please return the goods with postage paid and keep your proof of posting. We cannot accept unpaid consignments; this does not affect your right of withdrawal.